Saturday, 3 June 2006
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Smartcard error
posted at
11:28 AM
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- Unplug the card reader and plug it back in. (Normally the error here is "Can't find reader", which in my experience is almost always that a reboot confused the USB ports, but it's worth a try.)
- Take the card out and slide it back in. (Save yourself the embarrassment I had of calling tech support only to learn this.)
That didn't fix it? Proceed ... Check Device Manager to be sure that the device is working:
- Right-click My Computer.
- Click Properties.
- Click the Hardware tab.
- Click Device Manager.
- If there's no entry for Smart card readers, there's your problem. As they say, contact your administrator.
- If there is an entry, open the node, right-click the device, click Properties, and make sure that it says "This device is working properly."
If all appears to be well, it can be something as simple as that the reader can't read your card. Gently clean the contacts on the smartcard using a pencil eraser and try again. This worked for me; I guess you only get so many years of carrying your smartcard around before it gets junked up enough to affect the contacts.
Still not fixed? More info here (although not this tip):
Troubleshooting network and dial-up connections
Good luck ... nothing like trying to log in to do something only to have to screw around with the connection for way too long.
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technology
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